For bookings made by telephone, if you wish to query any part of your booking, please contact your consultant within 7 days of the date shown on your booking form. In any event, queries must be made before the departure of your trip.

Deposits

Deposits are non-refundable. Payment of deposit enable Elyson Adventures to hold a reservation for you but does not guarantee the fare. The fare can only be guaranteed once full payment is received by us and tickets and/or other travel documents have been issued. In the case of deposits paid to Elyson Adventures for the purpose of a tour, acceptance of the tours will be subject to the terms and conditions of the different service providers used. please ask your consultant for details.

Payments

Elyson Adventures will only issue or order your travel documents once full payment is received from you. Elyson Adventures accept cash, wire transfer and personal cheques. However, where payment is made by cheque and the cost of your purchase is greater than the cheque guarantee limit, we will not under any circumstances order tickets or travel documents until at least 21 days after receipt of cheque from you. This is to allow funds to clear into our accounts.

Banks can represent funds several times and evidence of funds being debited from your account is not confirmation that funds have been credited to Elyson Adventures. you will be liable for any increase in fare which may occur in between cheques being presented to us ordering tickets or travel documents. we cannot accept payment by cheque for some types of ticket and your consultant will advise you if it this is the case. Elyson adventures reserves the right to levy/or withhold or cancel your documents should your cheque bounce.

A booking is considered confirmed upon receipt of at least 50% or full amount in our bank accounts or offices, the remaining balance shall always be paid 14 days to the start of the safari.

Refund Policy

Elyson Adventures will refund 100% of the deposit if we cancel your trip.

The following cancellation terms follow upon cancellation by a client.

• More than 60 days before arrival >10%
• 30 days or less before arrival >25%
• 14 days before arrival >50%
• 7 days or less before arrival >75%
• 48hrs or less before arrival >100

NOTE:

• Gorillas, Chimpanzees, Golden Monkey permits are 100% non-refundable.
• Gorillas, Chimpanzees, Golden Monkey permits are paid for 100% at all confirmations.
• No refunds shall be made for any activity cancelled and or not done by any client.
• Your trip shall be postponed in case of and pandemic like covid, Ebola and no money shall be lost.

Elyson Adventures cannot accept liability or responsibility for any alteration delay or cancellation caused by war or threat of civil war, civil strife, natural disaster, terrorism, industrial disputes, fire bad weather, sickness, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

NOTE: In an event of refunding your money after following the cancellation policy, Elyson Adventures will deduct 50USD of your money as a bank charge used in sending your money back.

Methods of payment

We do accept wire transfers or Bank payments which take 3-4 working days for the money t get into our account. Details of the bank account are shown below. We also accept credit card payments where we send you an e-payment link to use your credit card. Note. this payment system attracts a 3.5% charge on the total amount transferred as commission to the credit card company. If you wish to pay by credit card, kindly let us know so that we we can send you a link.

We also accept payments using the POS system. For those in Uganda, you can come to our offices to make the payments or we can reach out to you at your hotel/residence with our machine.

Date Changes

Any date changes which can be made to your purchase (s) by Elyson Adventures will always be communicated by email, phone and this should be as a result of changes from service providers. some changes on other type of ticket or booking can only be made through airline or supplier direct. Elyson Adventures have no control over other fees which may be charged by an airline or supplier as these will be charged at their own tariffs.

Accommodation

If you have any queries regarding accommodation with which you have been provided, you should bring this attention to the hotel or hostel management immediately at the hotel or hostel Elyson Adventures cannot look into any queries if you have not brought them to the attention of the hotel or hostel management.

Insurance

Travel insurance is a vital part of your arrangements and Elyson Adventures strongly recommends that you have taken out adequate travel insurance for the entire duration of your itinerary.

Passports

You need valid passport for your travel to Uganda .it is a common requirement that your passport is valid for at least 6 months after the date you intend to to depart from Uganda.

Visas and other Travel documents

You should contact the Uganda Embassy /Mission In your country of residence for the most up to date advice on Visa and Travel requirements.

The issuance of a confirmation letter from Elyson Adventures does not necessarily mean that you will be granted a visa from the Ugandan Embassy/mission. In such instances, where you obliged to cancel (part of) an itinerary if you are not granted a visa, cancellation of your ticket or other travel arrangements will still be subject to the supplier or Elyson Adventures cancellation or administration fee.

Other Conditions

The conditions applicable to any travel booked through Elyson Adventures are covered in the brochure of the service providers, any tickets they have issued and documents. Elyson Adventures only acts in the capacity of agents for the operators in all matters of transportation, tour and other services. All tickets receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provide. For licensable bookings is with Elyson Adventures Ltd.

Elyson Adventures and/or associated Companies or Agents assume no responsibility for accidents or injury that may be caused to a person/property. However, caused or arising during any tour during its management, sponsorship, procurement or otherwise. The service providers/firms shall be exempt from all liabilities in respect of any detentions ,delay, loss,damage,sickness or injury however and by whoever and of whatever kind occurring of or to the passenger at  any time when the passenger at time when the passenger is not on bord the carrier or conveyance used or operated by the transportation companies or firms concerned shall constitute the sole contract between transportation companies or firms and purchaser of these tours and /or passengers .

Elyson Adventures cannot accept liability or responsibility for any alteration, delay or cancellation caused by war or threat of civil war, civil strife, natural disaster, terrorism, industrial disputes, fire bad weather, sickness, act of government or public authorities or other circumstances amounting to force majeure/or Acts of God.

Elyson Adventures shall not accept liability or take responsibility due to breakdown of the vehicle’s accessories like Radio, window sliding caused by bad road, AC.the driver shall only do the best to fix the broken item.

I have read and understood the conditions governing the purchase of travel Services from Elyson Adventures Ltd.

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