Términos y condiciones

To ensure you get the most from your journey, please read the following information carefully. The details and conditions govern the purchase of travel arrangements through Elyson Adventures and form a part of your agreement with us.

For bookings made by telephone, if you wish to query any part of your booking, please contact your consultant within 7 days of the date shown on your booking form. In any event, queries must be made before the departure of your trip.

Deposits

Deposits are non-refundable. Payment of a deposit enables Elyson Adventures to hold a reservation for you but does not guarantee the fare. The fare can only be guaranteed once full payment is received by us and tickets and/or other travel documents have been issued. In the case of deposits paid to Elyson Adventures for the purpose of a tour, acceptance of the tour will be subject to the terms and conditions of the different service providers used. Please ask your consultant for details.

Payments

Elyson Adventures will only issue or order your travel documents once full payment is received from you. Elyson Adventures accepts cash, wire transfer and personal cheques. However, where payment is made by cheque and the cost of your purchase is greater than the cheque guarantee limit, we will not under any circumstances order tickets or travel documents until at least 21 days after receipt of the cheque from you. This is to allow funds to clear into our accounts.

Banks can represent funds several times, and evidence of funds being debited from your account is not confirmation that funds have been credited to Elyson Adventures. You will be liable for any increase in fare which may occur between cheques being presented to us and ordering tickets or travel documents. We cannot accept payment by cheque for some types of ticket, and your consultant will advise you if this is the case. Elyson Adventures reserves the right to levy, withhold or cancel your documents should your cheque bounce.

A booking is considered confirmed upon receipt of at least 50% or the full amount in our bank accounts or offices. The remaining balance shall always be paid 14 days before the start of the safari.

Refund policy

Elyson Adventures will refund 100% of the deposit if we cancel your trip.

The following cancellation charges apply upon cancellation by a client:

• Gorilla, chimpanzee and golden monkey permits are 100% non-refundable.
• Gorilla, chimpanzee and golden monkey permits are paid for in full at confirmation.
• No refunds shall be made for any activity cancelled and/or not done by any client.
• Your trip shall be postponed in case of a pandemic such as COVID or Ebola, and no money shall be lost.

Elyson Adventures cannot accept liability or responsibility for any alteration, delay or cancellation caused by war or threat of civil war, civil strife, natural disaster, terrorism, industrial disputes, fire, bad weather, sickness, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

Note: in the event of refunding your money after following the cancellation policy, Elyson Adventures will deduct US$50 as a bank charge for sending your money back.

Methods of payment

We accept wire transfers or bank payments, which take 3–4 working days for the money to get into our account. Our bank details are sent with your invoice. We also accept credit card payments, where we send you an e-payment link to use your credit card. Note: this payment system attracts a 3.5% charge on the total amount transferred, as commission to the credit card company. If you wish to pay by credit card, kindly let us know so that we can send you a link.

We also accept payments using the POS system. For those in Uganda, you can come to our offices to make the payment, or we can reach out to you at your hotel or residence with our machine.

Date changes

Any date changes which can be made to your purchase(s) by Elyson Adventures will always be communicated by email or phone, and should be as a result of changes from service providers. Some changes on other types of ticket or booking can only be made through the airline or supplier directly. Elyson Adventures has no control over other fees which may be charged by an airline or supplier, as these will be charged at their own tariffs.

Accommodation

If you have any queries regarding the accommodation with which you have been provided, you should bring this to the attention of the hotel or hostel management immediately, at the hotel or hostel. Elyson Adventures cannot look into any queries if you have not brought them to the attention of the hotel or hostel management.

Insurance

Travel insurance is a vital part of your arrangements, and Elyson Adventures strongly recommends that you take out adequate travel insurance for the entire duration of your itinerary.

Passports

You need a valid passport for your travel to Uganda. It is a common requirement that your passport is valid for at least 6 months after the date you intend to depart from Uganda.

Visas and other travel documents

You should contact the Uganda Embassy or Mission in your country of residence for the most up-to-date advice on visa and travel requirements.

The issuance of a confirmation letter from Elyson Adventures does not necessarily mean that you will be granted a visa by the Ugandan Embassy or Mission. In such instances, where you are obliged to cancel (part of) an itinerary because you are not granted a visa, cancellation of your ticket or other travel arrangements will still be subject to the supplier’s or Elyson Adventures’ cancellation or administration fee.

Other conditions

The conditions applicable to any travel booked through Elyson Adventures are covered in the brochures of the service providers, and in any tickets and documents they have issued. Elyson Adventures only acts in the capacity of agent for the operators in all matters of transportation, tours and other services. All receipts, tickets, vouchers, coupons or exchange orders are issued subject to the terms and conditions under which transportation and other services are provided. Licensable bookings are with Elyson Adventures Ltd.

Elyson Adventures and/or associated companies or agents assume no responsibility for accidents or injury that may be caused to a person or property, however caused or arising, during any tour or during its management, sponsorship, procurement or otherwise. The service providers and firms shall be exempt from all liabilities in respect of any detention, delay, loss, damage, sickness or injury, however and by whoever caused and of whatever kind, occurring to the passenger at any time when the passenger is not on board the carrier or conveyance used or operated by the transportation companies or firms concerned. This shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and/or passengers.

Elyson Adventures cannot accept liability or responsibility for any alteration, delay or cancellation caused by war or threat of civil war, civil strife, natural disaster, terrorism, industrial disputes, fire, bad weather, sickness, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.

Elyson Adventures shall not accept liability or take responsibility for breakdown of the vehicle’s accessories, such as the radio, sliding windows or air conditioning, caused by bad roads. The driver shall do their best to fix the broken item.

By booking with Elyson Adventures, you confirm that you have read and understood the conditions governing the purchase of travel services from Elyson Adventures Ltd.